Refund policy
Refund & Return Policy
Thank you for shopping with MapleBudgetShop.
Return Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase or order confirmation may be required.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, damaged, washed, altered, or mishandled after delivery
- Items not returned in their original packaging
- Items missing parts, accessories, manuals, or other included components
- Final sale, clearance, or non-returnable items where stated
- Any item returned without prior contact and approval
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue.
After review, we will provide appropriate support based on the situation, which may include a replacement, refund, partial refund, or other reasonable resolution.
How to Request a Return
To request a return, please contact us first through our Contact Us page or by email at:
Please include:
- Your order number
- A brief description of the issue
- Photos, if applicable
Please do not send any item back without contacting us first. Unauthorized returns may not be accepted or processed.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will review the case and provide support accordingly.
For returns not caused by a product issue, the customer is responsible for the return shipping cost.
Original Shipping Charges
Original shipping charges paid on the order are non-refundable, unless the return is due to a damaged, defective, or incorrect item.
Inspection and Refunds
Once your returned item is received, we will inspect it before processing the refund.
If the return is approved, your refund will be issued to your original payment method within 5–10 business days. The exact timing may vary depending on your payment provider or bank.
If the returned item does not meet the return conditions, we may reject the refund or issue only a partial refund where appropriate.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please request a return first (if eligible) and place a new order separately.
Contact Us
If you have any questions about returns or refunds, please contact us through our Contact Us page or email us at:
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